1. Payment Terms

All services are offered on a prepaid basis unless otherwise agreed in writing. Invoices are raised at the beginning of each billing cycle. The standard billing cycle runs monthly.

For clients onboarding mid-cycle, the first invoice may be issued on a pro-rata basis, followed by full monthly billing in subsequent cycles.

2. Payment Schedule

Clients are required to clear all invoices within the first 7 days of the billing cycle. Failure to do so may result in delay, restriction, or suspension of ongoing services without prior notice.

3. Service Continuity & Non-Payment

In case of non-payment or delayed payment:

• Services may be paused or stopped
• Campaigns may be halted
• Access to accounts or deliverables may be restricted

We shall not be responsible for any performance loss, campaign disruption, or data impact caused due to such interruptions.

4. Ad Spend & Third-Party Costs

Any advertising budget, platform charges, or third-party costs are separate from service fees and must be paid directly by the client or as agreed. These charges are strictly non-refundable.

5. Cancellation Policy

Clients may request cancellation of services by providing a minimum of 30 days prior written notice. Services will continue during the notice period, and all applicable charges must be cleared.

6. Final Settlement

Upon cancellation, a final invoice will be issued for any pending dues, including ongoing work, completed deliverables, or committed resources. Services will be fully discontinued only after all outstanding payments are cleared.

7. Refund Policy

All payments made are non-refundable. Once any service, campaign setup, or work has commenced, no refunds shall be issued under any circumstances.

This includes time invested, strategic planning, execution, and resource allocation. Any third-party or platform-related expenses are also non-refundable.

8. Payment Disputes

In case of any payment discrepancy, the client may raise a request through official communication channels. We will review and respond within a reasonable timeframe.

Any misuse of chargebacks or payment disputes may result in immediate suspension of services and recovery actions.

9. Account Deactivation

Upon completion of cancellation and clearance of all dues, service access and any associated accounts managed by us may be revoked or transferred as per agreement.