1. Introduction

By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use our services.

2. Services

We provide digital marketing services, including but not limited to SEO, paid advertising, social media marketing, content creation, and consulting. The exact scope, deliverables, and timelines will be defined in a separate proposal, agreement, or written communication.

3. Client Responsibilities

The client agrees to provide accurate, complete, and timely information required for service execution. The client is solely responsible for ensuring that all content, advertisements, creatives, and materials comply with applicable laws, regulations, and platform policies.

Any claims, offers, or representations made in marketing materials are the client’s responsibility.

4. Scope of Work & Revisions

Services will be delivered strictly as per the agreed scope. Any additional work, changes, or revisions outside the agreed scope may require additional charges and timeline adjustments.

Delays in approvals, feedback, or required inputs from the client may impact delivery timelines, for which we shall not be held responsible.

5. Payments & Fees

All services are chargeable as per agreed pricing. Payments must be made in advance or as per the agreed schedule. Failure to make timely payments may result in suspension or termination of services without liability.

6. Refund Policy

All payments made to the agency are non-refundable unless explicitly agreed in writing. Once any service, strategy, campaign setup, or work has commenced, no refunds shall be issued under any circumstances.

This includes time invested, resources allocated, campaign setup, and third-party costs. Any ad spend or platform charges are non-refundable and are billed separately where applicable.

In case of payment disputes or chargebacks, we reserve the right to suspend services and recover any outstanding dues.

7. Ad Account & Asset Ownership

Client-owned accounts, including ad accounts, business managers, pixels, and analytics tools, remain the property of the client.

We may request access to such accounts to perform services. We are not responsible for any loss of access, account restrictions, or disruptions caused by client actions or third-party platform decisions.

Any internal processes, strategies, or proprietary tools used by us remain our intellectual property.

8. Third-Party Platforms

Our services depend on third-party platforms such as Google, Meta, and others. We do not control these platforms and are not responsible for:

• Account suspensions or bans
• Ad disapprovals
• Policy or algorithm changes
• Performance fluctuations caused by platform behaviour

9. No Guarantee of Results

We do not guarantee specific outcomes such as search rankings, traffic, leads, conversions, or revenue. Marketing results depend on multiple external factors beyond our control.

10. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, business opportunities, or data.

Our total liability, if any, shall be limited to the amount paid by the client for the specific service in question.

11. Intellectual Property

All deliverables, content, and materials created by us remain our property until full payment is received. Upon full payment, ownership may be transferred as agreed.

We reserve the right to showcase work in our portfolio unless otherwise agreed in writing.

12. Confidentiality

Both parties agree to keep confidential information secure and not disclose it to any third party without prior written consent.

13. Suspension & Termination

We reserve the right to suspend or terminate services at any time if:

• The client violates these terms
• False or misleading information is provided
• Required cooperation is not maintained
• Any suspicious or non-compliant activity is detected

14. Prohibited Activities

Clients must not use our services for illegal, misleading, or unethical activities, including but not limited to false advertising, intellectual property infringement, or violation of platform policies.

15. Modifications

We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.